Employment
At South Coast Winery Resort & Spa, you'll find great opportunities with competitive salaries and benefits. Currently, we have the following openings at our luxury resort in the Temecula Valley wine country:
RESORT
Reservations Agent (Full Time)
Job Description:
-Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, assuring guest understands all hotel policies particularly with regard to reservation cancellation and check-in/out time.
-Attends to PBX calls while forwarding to appropriate extensions and/or if internal hotel guest, records issues and handles or communicates appropriately.
-Answers guests questions in a courteous and professional manner, provides information including but not limited to directions, shopping, dining, entertainment, hotel services and safety.
-Knowledgeable about every detail of the resort to include but not limited to villas, hotel suites, restaurant, spa, wines, tours, promotions, packages, and local area information.
-Handles reservation bookings, cancellations, and modifications completely, accurately, and with enthusiasm.
-Anticipates guest's needs and expectations whenever possible and makes appropriate preparations to meet and exceed those needs and expectations.
-Asks to retrieve contact information for guests who are not able to connect with a particular department and then forwards that information.
-Documents and qualifies call types and losses with provided PMS Hotel System tools.
-Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.
-Communicates to immediate supervisor promptly any problems or unusual matters of significance.
-Maintains a clean and organized desk area.
-Attends all mandatory meetings.
-Maintains professional and friendly demeanor with guests and employees at all times.
-Completes all necessary paperwork; maintains files and records.
-Performs clerical duties as required including but not limited to filing, photocopying, faxing, reviewing invoices, and mailing.
-Complete daily shift checklist to insure operational consistency.
-Performs other duties as assigned by manager.
Skills/Qualifications:
-High school diploma or general education degree (GED); at least (1) year related experience and/or training.
-Ability to type 35+ wpm. Must have required licenses, certifications and technical training as designated by local municipalities or state regulators.
-Great timeliness and attendance.
-Commitment to excellence and high standards.
-Excellent written and oral communication skills.
-Demonstrate effective interpersonal skills, sound judgment, and decision making.
-Versatility, flexibility and willingness to work while constantly changing priorities.
-Acute attention to detail.
-Strong organizational, problem solving, follow up, and analytical skills.
-Ability to manage priorities and workflow.
-Excellent customer service and sales skills while projecting enthusiastic and positive telephone voice.
-Ability to effectively communicate with clear speech and professionalism with people at all levels and from various backgrounds.
-Able to work the hours required, open flexibility work any shift assigned, accept assigned regular and/or split days off, work weekend, holidays and coordinate vacations in accordance with company requirements and schedules.
-Demonstrate the desire to improve, act on one's own, willing to go beyond the job description, work effectively with others.
Physical/Mental Requirements:
-Sitting for long periods of time in a confined area.
-Limited walking and standing.
-Understand and respond to diverse populations.
Hours/Wage:
-Full Time (32hrs – 40hrs per week).
-Starting at $10.00 - hourly
-Hours of operation 6am-11pm
Submit resume to brodriguez@wineresort.com
Resort Banquet Chef
Position Description
Banquet Cook-Is responsible for running a specific restaurant kitchen on a daily basis under the direct supervision of the banquet Sous chef and executive Chef. Maintain established quality standards. Must have his/her own tools to perform assigned duties. Knowledge of products, uses and availability. Dedication to excellence with continued development of our Resorts reputation.
Job Description:
Assists with sanitation and safety, food rotation, menu planning and related production activities.
Consistently maintains standards of quality, cost eye appeal and flavor of foods.
Assists in food procurement, delivery, and storage.
Cooperates and communicates with management team in regard to daily operations for food service.
Responsible for ensuring all food is consistently outstanding from standard casual fare to special culinary events.
Wears appropriate clean and pressed uniform with a professional chef’s appearance.
Requirements:
-Work experience in high volume restaurant and have at least two years banquet preparation and execution.
-Creative menu ideas.
-Knowledge of sanitation codes and ability to manage proper sanitation conduct within all food operations.
-Assist with the creation of a la carte menus and formulate recipes.
-Attend weekly meeting to review the upcoming week’s functions/events.
-Expediting and checking all dishes according to menu specifications and standards
Send resumes to mterry@wineresort.com
Room Attendant
A room attendant is responsible for the cleanliness and overall appearance of guest rooms
Vacuuming and sweeping carpets and floors.
- Mopping floors as needed.
- Dusting, brushing, polishing and vacuuming furniture.
- Dusting and cleaning room decorations, appliances and structural surfaces (e.g. wall fixtures, window sills, vents).
- Changing linen and making beds.
- Cleaning showers, tubs, sinks and bathroom items.
- Removing used guest amenities and trash.
- Replenishing guest amenities and supplies.
- Inspecting rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance.
- Checking for damaged linens.
- Reporting lost and found articles, maintenance problems, or special room problems (e.g. pets in the room) to a supervisor.
- Maintaining storage rooms and stocking carts.
- Emptying linen from housekeeping cart into laundry cart.
- Recording room status on work assignment sheets.
- Providing information to guests about hotel services, facilities and other amenities.
- Providing information to guests about local attractions/services.
- Preparing rooms for guest arrival and responding to special guest requests, such as delivering newspapers or cleaning a spill.
- Listening and responding to guests’ requests or complaints.
Weekends and Holidays are required.
Houseman
Maintaining room attendant with items needed for each room- sheets,terry,water,wine,and other items
- Removes trash and dirty linen from all rooms in a timely manner
- Removing trash and dirty linens from room attendant carts.
- Sweeping walkways of debris and vacuums hallways
- Reporting maintenance problems or completing work repair orders.
- Deliver special request items such as cribs to guest rooms.
- Picking up trash from parking lot and garden areas.
Additional Responsibilities:
-Any other duties assigned by Supervisor
- Weekends and Holidays required
Please send completed application or resume to jcort@wineresort.com
Restaurant
Part Time Busser
Assists in Food and Beverage services to guests in a friendly, efficient, and professional manner.
-Clears and resets tables as needed.
-Maintain a professional appearance and demeanor.
-Minimum 1 year previous experience in a fine dining restaurant preferred.
-Strong organizational skills; ability to manage priorities and workflow
-Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
For Vineyard Rose applications please email restaurant@wineresort.com
Part Time Piano Player
Seeking talented, personable and professional piano player for regular part-time evening work in the winery resort's Vineyard Rose Restaurant. Contemporary as well as traditional styles desired. Send all resumes, including performance histories, for this position to Elizabeth Morales at emorales@wineresort.com or fax to 951.491.8070. No telephone inquiries please.
SPA
On-Call Massage Therapist
Requirements:
3 years experience
Riverside County License or California State License
Must have excellent customer service skills
Pool cabana/Locker room position:
Responsible for day to day operations in spa as well as serving food and beverages to guests poolside.
-Outgoing personality
-Great customer service skills
-Hospitality experience
-Able to deal effectively with a diversity of guests
-Strong organizational skills
-Professional appearance and demeanor
-Flexible and open schedule (weekend and holiday availability is required).
-Strong work ethic
P/T Front Desk Agent:
DUTIES AND RESPONBILITIES
-Participates in opening/closing duties as outlines in spa procedures manual
-Arriving to shift on time and maintaining satisfactory attendance
-Answers and directs calls on a multi-line phone system in a courteous and professional manner. Books, confirms, and checks out appointments in a courteous manner.
-Performs general clerical duties.
-Meet, greet, and respond to all guests in a professional, courteous and tranquil manner.
-Follow dress code requirements at all times
-Understand and use computer system to manage schedules
-Interacts with fellow employees in a courteous and professional manner
-Willingness to perform duties as assigned by supervisors
-Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
QUALIFICATIONS
-Excellent written and verbal skills
-Ability to perform guest services at the highest level
-Proficiency with SMS or similar spa booking software
-Ability to work well with others
-Ability to deal effectively with a diversity of individuals
-Strong organizational skills
-Versatility, flexibility, and willingness to work within a constantly changing work environment with enthusiasm
-Professional appearance and demeanor
For Spa Jobs please email: KSantarsieri@wineresort.com
Interested? You can apply with your resume, a completed application download the pdf.
There are two options for getting your resume or application to us:
By email: Kim Polk Kpolk@SpruceGroveInc.com
Or by mail to:
South Coast Winery Resort and Spa.-Employment
3719 South Plaza Drive
Santa Ana, CA 92704
All applicants must pass a drug test and background check.
South Coast Winery Resort & Spa is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
